Pomoc Snusless

Email support@snusless.com. Tell us whether you use iPhone or Android, your app version and what happened. Screenshots help. Never send passwords or full card numbers.

Cancel or change your subscription

Subscriptions are managed by the store you bought from, not by us.

• iPhone: Settings, your name, Subscriptions, Snusless. Apple's instructions.
• Android: Google Play, your profile, Payments and subscriptions, Subscriptions, Snusless. Google Play's instructions.

Snusless may also show a Manage subscription link in its Settings. If you cannot find the subscription, check which Apple or Google account is on the receipt.

Deleting the app or your account does not cancel a subscription. Cancelling stops the next renewal, and you usually keep access until the paid period ends. Apple advises cancelling an unwanted trial at least 24 hours before it ends.

Refunds

Apple purchases: Apple's refund page. Google Play purchases: Google Play refunds. Eligibility depends on the store's rules and your local law. If you need help identifying a charge, email us the store, purchase date and order reference.

Restore a purchase

Sign in with the store account that made the purchase, open the subscription screen in Snusless and tap Restore purchases. A purchase does not move between Apple and Google, and restoring access does not restore tracking history from a different account.

Delete your account or get your data

Open Settings, then Delete account, in the app. If that fails or you cannot get into the app, email us. You can also email to ask for a copy or correction of your data. Include the User ID from Settings or the email you sign in with; anonymous accounts have no email, so the ID helps us find you. We may ask you to verify the request.

Deleting your account removes your Snusless records. It does not cancel a store subscription, and copies held by providers such as analytics and crash reporting are handled as described in the Privacy Policy.

Missing records or sign-in trouble

Use the same sign-in method as before and check you are online. Do not delete the app, reset usage or create another account while recovering records. Email us with your app version, platform and what changed just before the problem, such as a new phone or a different sign-in method. Keep account IDs out of public reviews.

Reminders or widgets look wrong

Check that notifications are allowed for Snusless in your phone's settings; Focus modes can hide them. Reminders are scheduled on your device. Widgets are iPhone only. If one looks stale, open Snusless, check the selected product and count, and it refreshes. See the widgets guide.

A count, goal or nicotine figure looks wrong

Check the selected product and its mg per pouch, your entries and the plan dates. Switching to a stronger product lowers the pouches remaining for the day. The tracking guide explains why, and the nicotine calculator checks the arithmetic. Exposure figures are estimates, not measurements, and we cannot give medical advice. For health concerns talk to a professional; in an emergency call your local emergency number.

The website worksheet

The seven-day worksheet keeps entries on the page only. Download or print before you leave; we cannot recover entries that were never saved, and the download does not import into the app.

Anything else: support@snusless.com. See also the Terms of Service and Privacy Policy.